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Refund Policy

Effective Date: Aug 1, 2024

At QuickBasket, we strive to provide our customers with the best shopping experience. However, we understand that there may be occasions where you might need to request a refund. Please read our Refund Policy carefully to understand your rights and the process for obtaining a refund.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Damaged Products: If the products delivered to you are damaged.
  • Incorrect Products: In the event of receiving an incorrect order, please notify us immediately for resolution..
  • Expired Products: If the products delivered to you are expired.

2. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Notify our customer service team within 24 hours of delivery. You can contact us via email at 
    quick-basket@outlook.com or call us at +91 6369053432.
  2. Provide Details: Provide your order number, the issue with the product, and any relevant photos or evidence of the problem.
  3. Return Products: If required, we may ask you to return the damaged or incorrect products. We will arrange for a pickup or provide instructions on how to return the items.

3. Refund Approval

Once we receive your refund request and the returned products (if applicable), we will inspect the items and notify you of the approval or rejection of your refund. Approval is subject to the following conditions:

  • The product must be unused and in the same condition that you received it.
  • The product must be in the original packaging.

4. Refund Processing

If your refund is approved, we will process the refund to your original method of payment. The refund processing time may vary depending on your payment method and financial institution. Typically, refunds are processed within 5-10 business days.

5. Non-Refundable Items

Certain items are non-refundable, including:

  • Perishable goods (e.g., fresh produce, dairy products) unless they are damaged or expired upon delivery.

6. Changes to This Refund Policy

QuickGrocery reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes indicates your acceptance of the new terms.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: quick-basket@outlook.com

Phone: +91 6369053432